The CEO of Papa John’s Steve Ritchie is a brilliant corporate leader. He knows how to address issues in the right manner when he is called upon to act. Since he rose to the position of CEO in this Pizza Company, he has taken measures that have brought back the confidence of the customers in the company. After a scandal that involved one of the senior executives, the company was quick to disassociate his utterances with the operations of the company. Papa John’s does not support racism or unethical behavior for all its workers. From top leadership to the bottom, the company is out to give the best services to the customers. They are ready to make sure that the customers all around the world feel appreciated.
Steve Ritchie Papa Johns wrote a letter outlining that he is ready to make a difference in the operations of the company. He started by expressing his apology for what had transpired. In the letter, he addressed the customers directly, pointing out what the company has done and what measures it will take to stop such cases from ever happening again. The apology was not just mere words, but one that expressed the measures that the company will take. The company has links with over 120,000 franchises and employees who work very hard to facilitate the operations of the company. These are people who need to be protected from the utterances of a single person in the company. The company is larger than any one, and therefore customers should support it even as they call for responsible behavior.
Steve Ritchie has outlined the steps that the company will take to deal with the challenges that affect it. The first thing they will do is to bring external auditors who will audit the company and give recommendations. The audit will involve scrutinizing the culture of the company and the inclusion of diverse practices since the company is now operating in other countries. The company wants to work on the weaknesses and the strengths it has to ensure that there is a smooth flow of operations of the company. Senior managers will also go out to the field to get views from franchises and employees.
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